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Shipping & Returns

General:

  • All orders require payment in full priot to any shipment.
  • Shipping and handling charges apply to all orders, unless otherwise specified.
  • All delivery dates are estimates and are not guaranteed.

Shipping:

$5.95 Flat Rate and FREE Shipping:

  • All Continental U.S. based orders will ship for the flat rate of $5.95
    • The $5.95 offer DOES NOT apply to dollhouse kits.
  • Free Shipping for Continental U.S. based orders totaling over $75 before any applicable tax.
  • Shipping time schedules are handled in the same manner as all other shipping delivery schedules, please see above.
  • Hawaii and Alaska will pay standard rates.
  • All Non-U.S. orders will pay standard Country rates.
  • This offer does not apply to any products within the Dollhouse Kits category.
Returns:

100% Satisfaction Guaranteed!  NO RESTOCKING FEES!
 
  • If you are not satisfied with your order for any reason, you may return it for a full refund within 21 days of receipt.
    • Shipping is not refundable and you will bear the cost of return shipping.
    • ALL Shipping is refundable if we ship the wrong item.
    • ALL Shipping is refundable if the item arrives damaged.
  • Items must be returned in the condition in which they arrived and in their original packaging. A refund will be issued within 14 days of receipt of product and verification.

Before returning, you must first obtain a return authorization within 15 days of delivery. You can request one by contacting us at orders@woodvictoriandollhouse.com.

Thank you!